While our offices are closed, if you need housing advice on homelessness, getting temporary accommodation, our housing register or renting in social housing, you can email firstname.lastname@example.org or phone 01375 652 820.
Finding somewhere to live
New lettings are currently only being made by direct offers to risk-assessed homeless households and applicants whose safety is at risk where they live – for example, due to abuse. We will contact tenants who were due to move out between 11 May and 31 May, offering the choice to extend their notice period and move later, or withdraw their 'notice to quit' completely.
We are reviewing government guidance and, if possible, will allow all applicants to make housing bids and arrange mutual exchanges from early June. We may extend the current arrangement, however, if necessary to follow government rules on staying alert and safe ('social distancing').
For most households the chances of being offered a property by us are extremely low, and you should think about other housing options.
You should read our information before you apply for council housing.
Go to our online council housing services to apply for council housing.
You will need your National Insurance number and other details about you and everyone in your household.
You will be asked lots of questions and it is important that you answer them honestly.
Housing qualification test
The application has a qualification test. If you don't pass this test you won't qualify for council housing.
Once you have applied, we must check your application before you can bid for a council property.
Usually we won't ask for proof of your information until you are shortlisted for a property. At this point, you will need to provide all the evidence we request to support information you have given us about yourself and your household. This will include proof that you had been living in Thurrock for at least 6 years before you joined the housing waiting list.
If you do not provide evidence on time, you will be removed from the shortlist for that property.
We will write to let you know when your application has been accepted and what homes you can bid for. We will also tell you which housing priority band you have been placed in.
You can use the form below to appeal against the decision made about your housing application. We may contact you if we need more information. Usually we will let you know the outcome within 28 days, but complex cases may take longer.