While our offices are closed, if you need housing advice on homelessness, getting temporary accommodation, our housing register or renting in social housing, you can email firstname.lastname@example.org or phone 01375 652 820.
We will help you if you're homeless or likely to become homeless.
This will depend on:
- your level of need
- whether your homelessness is your fault
- your connection to Thurrock
- your immigration status
If you're worried your home may be repossessed, go to GOV.UK: repossession for advice.
Help we can provide
We will work with you where possible to prevent you from becoming homeless, and to reduce the need for temporary or emergency housing.
Register for advice and support
If you're likely to lose your home within the next 56 days (8 weeks), you should register with us online using the Housing Jigsaw website.
Select 'Register as Homeless' if you need the help of the housing advisers. You should then complete and submit your registration, giving as much detail as possible about why you need help.
If you are a professional referring someone, you should select 'Make a Referral'.
Registering with Housing Jigsaw is different to applying for council housing.
If you cannot register online, you can contact our Homelessness team below.
: 01375 652 820
After you register, we will contact you within 2 working days to talk about your situation and housing options.
Documents you will need to provide
You must provide us with the following documents:
- your valid passport
- your full birth certificate
- your valid immigration documents
What we will do
We will work with you for:
- up to 8 weeks if you're threatened with homelessness
- a further 8 weeks if you become homeless
If we are unable to prevent you becoming homeless or find you another home, it's likely you will be offered private rented accommodation only if you have a high priority need and your homelessness was not your fault.
The housing charity, Shelter has more information and advice – go to:
If you are renting and you have been given a 'Section 21' eviction notice, you can find out how to check if the notice is valid by going to Shelter: how to check a section 21 notice is valid.