Sometimes we may not be able to empty your bins on the day we said we would.
This can be due to events we can’t control, such as:
- roads being blocked by badly parked cars
- heavy traffic or delays at tipping sites
- snow, ice or flooding on roads
- a vehicle breakdown
- staff sickness
If all the bins on your road have been missed
If all the bins on a road have been missed, we will return to collect them within 2 working days – Monday to Friday – usually the following day. We apologise for any inconvenience.
You do not need to contact us if all the bins on your road were missed.
If only your bin has been missed
Your bin may not have been emptied if:
- it wasn’t at the edge of your property by 6am
- it contained the wrong type of waste – check what goes in your bins
- there was too much waste and the bin lid wasn’t shut
If there are no problems with your bins, we will empty them on your next bin collection day.
We do not return for individual bins that we’ve missed.
Please let us know only your bin has been missed in your road. Although we won't come back early for it, your report will help us check for any problems with our collections rounds.
Simply login to My Account for environmental reporting, select 'Add a report' and choose 'Waste collection missed' from the category list. You can create an account if you don't already have one.
Thank you for your report. We apologise for any inconvenience.
About bin collections
Each morning our teams set out to empty more than 40,000 bins.
We collect bins throughout the day, which means your recycling, refuse and kitchen and garden waste may be collected at different times.
Our drivers will only take vehicles down a road if they decide it’s safe to do so without putting other road users, property or staff at risk.