Mid-year performance report shares successes of 2019

16 January 2020

Timely bin collections, an increase in the number of apprenticeships undertaken at the council and increased satisfaction with housing services were just some of the headline successes for Thurrock Council in 2019.

A mid-year performance report presented at Cabinet last night, Wednesday 15 January, showed that nearly three quarters (74%) of all key performance indicators achieved their targets at the end of September 2019.

Other indicators highlighted in the report include:

  • 100% of potholes were repaired within the agreed time frame
  • more than 98.5% of refuse bins in the borough were collected on the scheduled collection day for a year
  • more than 39 council apprenticeships started in the first half of 2019/20
  • tenant satisfaction with neighbourhoods and housing services reached 81.2% – its highest rate ever recorded

Cllr Deborah Huelin, Cabinet member for central services and communities, said: "Within the first half of this financial year our services have performed incredibly well. To see that nearly 75% of our targets were on track in the first half of the year is amazing and already an increase from the 67.5% of all targets that were achieved in 2018/19.

"Whilst challenges continue to meet some of the targets, there is a clear 'route to green' and many of these areas have already seen improvements so far this year.

"Thurrock is determined to provide the best services possible and this is reflected in the ambitious goals that we continue to set ourselves each and every year."

To read the full report, go to Cabinet: Wednesday 15 January 2020.