Bus passes

Coronavirus (COVID-19) – bus travel and timetables

Bus users must wear a face covering or mask at all times while on board, and try to follow social distancing rules. You should check latest timetables and advice from bus operators: Ensignbus, First Essex, NIBS, Stephensons, TfL.

Renewing, updating or cancelling a bus pass

We will either renew your bus pass automatically or send a letter that tells you how you can renew it.

Older person's bus pass

Your bus pass will be renewed automatically.

You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5 years.

Your new pass will:

  • be sent to your home address
  • last for 5 years

We will post your renewed bus pass 18 days before the old one expires. If it hasn't arrived 1 week before the expiry date, please tell our Passenger Transport Unit.

Disabled person's bus pass

A letter and a renewal application form will be sent to you automatically – you can also use the application form below.

You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2 years.

When you return the renewal form to us, you must provide:

  • 1 proof of age
  • 1 proof of address
  • 1 proof of disability

These are needed to check your conditions have not changed. Your new pass will be valid for 2 years.

Changing address

You must let us know if you have changed address over the last 2 years and your bus pass is about to run out. Use the application form below to send us your change of details no later than 1 calendar month before the end of your bus pass.

There is a £10 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address.

Cancelling a bus pass

If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass.

Passenger Transport Unit
Thurrock Council, Civic Offices, New Road, Grays, RM17 6SL

: passengertransport@thurrock.gov.uk